Refund and Cancellation Policy

1. Introduction

At Kalaloka, Readers & Writers satisfaction is our top priority. We strive to provide the best products and services to our customers. However, if for any reason you are not completely satisfied with your purchase, we offer a fair and transparent refund and cancellation policy.

2. Eligibility for Refunds

You may request a refund under the following conditions:
  • Defective or Damaged Products: If the product you received is defective or damaged upon arrival.
  • Incorrect Products: If you received a product that is different from what you ordered.

3. Non-Refundable Items

Certain items are non-refundable, including:
  • Perishable goods (e.g., food).
  • Customized or personalized items ( keychian, tshirts)
  • Gift cards (Amazon cards)

4. Process for Refunds

To initiate a refund, please follow these steps:
  1. Contact Customer Service: Reach out to our customer service team at [Customer Service Email/Phone] within 14 days of receiving your product.
  2. Provide Proof of Purchase: Include your order number, receipt, and a brief description of the issue.
  3. Return the Product: If the return is approved, you will be provided with instructions on how to return the product. Please ensure the product is securely packaged.

5. Refund Processing

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Cancellation Policy

You may cancel your order if it has not yet been shipped. To cancel your order:
  1. Contact Customer Service: Reach out to our customer service team at [Customer Service Email/Phone] as soon as possible with your order number.
  2. Cancellation Confirmation: We will confirm your cancellation and process a full refund to your original method of payment.

7. Shipping Costs

  • For defective, damaged, or incorrect products, Kalaoka will cover the return shipping costs.

8. Contact Information

If you have any questions or concerns about our refund and cancellation policy, please contact us at:
  1. Email: ecomm@kalaloka.com
  2. Phone: +91-9483777903
Thank you for shopping with Kalaloka. We appreciate your business and are here to assist you with any issues or concerns.